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Application Service Provider and Software as a Service Agreements Line by Line provides a detailed look at ASP and Saas agreements and how to change them to meet your needs, as well as up-to-date coverage of the current trends in this rapidly expanding area. Offering in-depth explanations of concepts, practical advice on negotiations, and suggestions for best practices, it covers topics such as:
• Required scope of the license grant
• Definition of end users
• Audit rights
• Escrow and release rights
• Service level requirements
• Business continuity issues
• Payment and dispute resolution issues for business-critical applications contracted to third-party vendors