Application Service Provider and Software as a Service Agreements Line by Line: A Detailed Look at ASP and Saas Agreements and How to Change Them to Meet Your Needs

Application Service Provider and Software as a Service Agreements Line by Line provides a detailed look at ASP and Saas agreements and how to change them to meet your needs, as well as up-to-date coverage of the current trends in this rapidly expanding area. Offering in-depth explanations of concepts, practical advice on negotiations, and suggestions for best practices, it covers topics such as:

• Required scope of the license grant

• Definition of end users

• Audit rights

• Escrow and release rights

• Service level requirements

• Business continuity issues

• Payment and dispute resolution issues for business-critical applications contracted to third-party vendors