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BEGIN THE SURVEY
Your opinion matters to us.
We are conducting a brief survey to gauge your overall satisfaction of our products and services. We use your feedback to determine future product enhancements as well as new ways we can help serve you.
How likely is it that you would recommend Elite products and services to a friend or colleague?*
What makes you give Elite that score?*
The following statement refers to Thomson Reuters Elite as an organization.
To what extent do you agree Elite is easy to do business with?*
What do you like most about Elite products and services?*
What could we do to improve Elite products and services?*
What is your job function in your organization?*(Select one)
What is/was your role with the Elite product or services? *(Select all that apply)
Which offerings from Elite do you personally use?*(Select all that apply)
How likely would you be to recommend these aspects of 3E? (Please use a scale of 0 to 10, with 0 being not at all likely and 10 being extremely likely.)
Product Quality (the degree to which the product meets your expectations)
Product Ease of Use (the intuitiveness and usability of the product)
Product Completeness (the degree to which the product meets your needs)
Other comments about aspects of 3E?
How likely would you be to recommend these aspects of Enterprise? (Please use a scale of 0 to 10, with 0 being not at all likely and 10 being extremely likely.)
Other comments about aspects of Enterprise?
How likely would you be to recommend these aspects of 3E Matter Management? (Please use a scale of 0 to 10, with 0 being not at all likely and 10 being extremely likely.)
Other comments about aspects of 3E Matter Management?
How likely would you be to recommend these aspects of 3E Business Development? (Please use a scale of 0 to 10, with 0 being not at all likely and 10 being extremely likely.)
Other comments about aspects of 3E Business Development?
How likely would you be to recommend these aspects of eBillingHub? (Please use a scale of 0 to 10, with 0 being not at all likely and 10 being extremely likely.)
Other comments about aspects of eBillingHub?
How likely would you be to recommend these aspects of Elite?*
Online Help & Knowledge Base (accessibility and timeliness of product and services information)
Customer Support (the range of services and product assistance provided to you by first and second tier support)
Customer Advocacy (the general management of your customer experience with Elite)
Implementation Services (the project to install, configure and customize the software to create a solution for your business)
Training (classes on functional and technical topics related to usage and operation of the software)
Other comments about aspects of Elite?
Have you completed a services engagement within the last 12 months?*
Who were your services provided by?*(Select one)
How likely would you be to recommend the services provider you worked with?*
Email address*
Country/Region*
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