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Customer service &
product support

Home > Customer service > Billing, returns & refunds > How credit has been applied

How do I know how a credit has been applied?

Help yourself

Log in to My Account

  1. Log in to My Account.
  2. Click the Billing & Payment menu and choose Credit History. Credits posted will be detailed as Applied or Open in the Status column.

Tip: Receive email notifications when a credit has been issued to your account.

  1. Log in to My Account.
  2. Click Reports & Alerts and choose eServices Alerts.
  3. Click Credit Alerts.
  4. Click Enroll.
  5. Select the existing My Account user that should receive the credit alerts and click Submit.

Please note: Credit Alerts can only be sent to My Account administrators. To add additional administrators, click People and select My Account Administrators.

Let us help you

Call us Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.

  1. Call 1-800-328-4880
  2. Say "Customer Service"
  3. Provide your 10-digit account number (10 digits starting 100xxxxxxx)
  4. Say "Account Information"
  5. Say "Agent" and one of our Customer Service Representatives will assist you

Submit an online request

We will respond to your request within 2-3 business days.